Edify co-founder, Tiger Dawson, collaborates with the school proprietress and two Esperanza staff to see how Edify-Esperanza can better serve her. Questions such as, “Other than loans and training, what can we do to be of better service to you?” And, “How can we make the trainings we offer more suitable for your schedule?” These questions help Edify-Esperanza gain a better insights into the lives of those we serve. The proprietress gave practical responses that will help Edify-Esperanza improve its services.